⚠️ Scam Alert ⚠️
We have been made aware of a scam involving the fraudulent use of our name and logo. READ MORE >
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Featured case studies
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Travel card ATM fees when currency conversion goes wrong
MORE >: Travel card ATM fees when currency conversion goes wrongJeremy tried to withdraw euros from his multicurrency travel card. The ATM processed the withdrawal in GBP and then NZD instead of using his euro account, leaving him with extra fees.
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Two insurance policies providing life cover
MORE >: Two insurance policies providing life coverTom’s mother had two life policies, and Tom thought his mother’s insurance adviser should have known this.
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Online lending: What happens if the guarantor wasn’t the person who signed the guarantee?
MORE >: Online lending: What happens if the guarantor wasn’t the person who signed the guarantee?This case highlights the risks of multiple guarantors sharing one email address in an online lending process. Without independent verification, lenders cannot be sure each guarantor has personally signed and consented, which may lead to consumer harm and complaints.
Latest news
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Festive fun without financial fallout – card safety tips from Financial Ombudsman
MORE >: Festive fun without financial fallout – card safety tips from Financial OmbudsmanA New Zealand couple’s Miami getaway turned into a financial hangover when a day club overcharged them US$4,500, after they handed their non-bank credit card to the bar for a drinks tab while entertaining friends.
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Forestry business loses $85,000 in cyclone insurance dispute
MORE >: Forestry business loses $85,000 in cyclone insurance disputeA forestry business caught in the chaos of Cyclone Gabrielle learned the hard way that acting before contacting your insurer can be a costly mistake—to the tune of $85,000.
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FSCL warns of rising scam sophistication as Kiwis lose millions
MORE >: FSCL warns of rising scam sophistication as Kiwis lose millionsConvincing scams involving fake apps, professional-looking websites, and persuasive communication are robbing millions from unsuspecting New Zealanders every year.
